Mostrando entradas con la etiqueta Human Resources. Mostrar todas las entradas
Mostrando entradas con la etiqueta Human Resources. Mostrar todas las entradas

lunes, 28 de noviembre de 2016

HR for Tech




HR for Tech

The role of HR has varied a lot over the last decades. As explained in my release in Amazon "Change Hard: Why Corporations Rise and Fade": "Human Resource Management (HRM) is the process of managing an organizations' human resources. It is about developing policies, practices and systems designed to influence employee motivation, behavior and performance. In addition to tracking payroll hours and processing benefit forms, HRM has a lot to do with attracting and maintaining a high performing workforce". But what does HR do, besides participating in the Recruiting process? In practice, HR does not really do an employee follow-up. They usually consult with the employees' Supervisors or Managers, who are of course biased and more interested in providing political support to their most loyal employees than to actually value, recognize or promote the best players. Quite the opposite, the best employees will represent a threat to them, and they will do their best to get rid of them. HR should most definitely take more responsibility for employee follow-up, and protect the organization's most valuable players, who will drive change and also add more value in a long term perspective. Instead of taking strange tests and profiles, they should sit down with them and hear the employees' version of the story. Worst case scenario, they can be reallocated to another department.
But who should HR make a bet for? Experience, experience, experience (three times), is a word that is repeated to death at work in any branch. "You are too green" (immature), is the favorite phrase from the older people to the younger generations. But how important experience really is? Let us take examples from sports. Older players, more mature, might be best for organizing the team. A strong experienced defense, or mid-field, will have a better overview of the game than an 18-year old. But what about superstars, does it matter how much experience they have, how many matches they have played? How old was Messi when he started playing for the Argentinian National team? And what about Cristiano Ronaldo? Should they have waited many years, until they where old, to have their first appearances? What about those outsider midfields that run up and down the field, up and down, since they have the motivation, stamina and energy of youth? Has there ever been a team of "oldies" that ever made it somewhere? If the players do not have experience, should there not be other players more mature, more experienced, or a coach, that is in charge of channeling and organizing that energy to productive uses in the field? And if the team loses, who has the most responsibility, is it one player, a group of players, or the coach?
Again it does not seem to be like that in the Business World. Experience really refers to politics, "the way to handle yourself". We can call it Street Smarts. It is more about Networks and Contacts than anything else. In that sense, experience really counts... But how important is it really in the Tech field, as we approach the Knowledge Based Economy? Mark Zuckerberg, CEO & Co-Founder of Facebook (32 years old): "I started the company (Facebook) when I was 19, so I can't believe that experience is really that important, otherwise I would have a hard time reconciling myself. We invest in people that are really talented even if they HAVEN'T DONE that thing before. That applies to people who are fresh out of University, as well as the CFO who took the company public but had never taken a company public before! Focus on really talented people. Even if you are 19 you have done side projects and interesting stuff. It is important not to believe that the person needs to specifically have done the job that they are going to do in order to be able to do it well. We have given the people in the company a lot of opportunity, so there are a lot of people that have grown with the company over this period of time".
Great leaders UNDERSTAND the benefit that comes with working with Smart people. Marissa Mayer (41, CEO Yahoo!) considers that: "It is wonderful to work in an environment full of Smart people. It challenges you to THINK and WORK in a different level. If you play with the best players, that will make you better and you will ultimately be able to grow and learn a lot. The same thing happens on an intellectual level as well. I was very lucky to work at Google, where there are tons of Smart people to learn from. Smart people bring their perspectives and interesting intellectual arguments that they make, and give you a whole new way of thinking about things. If you give them EMPOWERMENT, you don't need to have a lot of MANAGEMENT or bureaucracy in the organization". Marissa Mayer might not be one of the smartest people in the World, but she was Smart enough to understand who to surround herself with to make it to the TOP!
And last, by not least, why not cite the greatest one, Steve Jobs: "the greatest people are self-managing, they don't need to be managed. Once they know WHAT to do, they will figure out how to do it. What they need is a common VISION, and that's what leadership is. Leadership is having a vision, being able to articulate that so that people AROUND you can UNDERSTAND it, and given a consensus on a common vision, we wanted people that were insanely great at what they did. Not necessarily those seasoned (experienced) professionals, but those who had at the tips of their fingers or in their passion of where technology was and what we can do with that technology, and who wanted to bring that to lot of people. The most important job of someone like MYSELF is RECRUITING". 'Nuff said!!!


Cristian Bøhnsdalen
CMO/CFO & Co-Founder @ITRevolusjonen


miércoles, 23 de noviembre de 2016

Modern Management Theory: Lean Methodology




Modern Management Theory:
Lean Methodology

Lean Manufacturing[1] is an Operational Excellence strategy that enables you to change for the better. Lean principles are derived from the Japanese manufacturing industry. The term was first coined by John Krafcik in his 1988 article “Triumph of the Lean Production System”. “Kaizen”, word recurrent in the Lean process, means to change for the better. It is the persistent pursuit in the elimination of waste, also called “Muda”. We must always fight to eliminate waste but taking care of the most important resource of all: the employees. Lean is not only about attacking waste while increasing the speed at which products are produced. Lean is also very focused in improving the quality of our products as well as the stability of our processes. Lean supports a continuous improvement cycle that is consistent with how we always approach quality. Lean is about incremental improvement, for example: improve 30% instead of 100% later or never. By the time we plan a 100% perfect improvement, we have lost valuable time, and the business environment will have changed. Lean is about removing the wasteful steps in a process or in how we approach our work. It is NOT about eliminating jobs or devaluing what people do. When wasteful steps are removed from a process, it frees people up to focus their time, and talent, in other quality work.
Lean Management[2] is based on 4 principles:
1.       Pull: rather than producing as much as possible, customer demand pulls goods or services through the manufacturing process. This minimizes overproduction, inventory and ultimately work in capital.
2.       One Piece Flow: focusing on one single piece at a time minimizing work in progress, process interruptions, lead and waiting time while increasing quality and flexibility.
3.       Takt: is how fast manufacturing must occur to meet customer demand. Takt allows us to balance work content, achieve a continuous flow and respond flexibly to changes in the market place.
4.       Zero defects: a Lean company does not pass on defects. Mistakes from previous steps must be fixed before going on.
Lean Thinking[3] is a philosophy about bringing value from your customers’ perspective, eliminating waste and continuously reducing costs and improving efficiency, productivity and quality. It is a way of thinking that is orientated to find and eliminate waste, and building a habit of looking for it. Office waste can take 4 forms: Information, Process, Physical Environment and People. Even if all the steps in a process add value, we still do not get ideal efficiency if it is blocked. Lean is derived from the Toyota Production System an appears as a generalization of it into other industries. However, it is not the same. Lean is more market orientated and focuses on the improvement concepts of “flow” or “pull”. A Lean Thinking includes a cultural change in organizations, by training the employees to review their processes regularly identifying and eliminating waste as well as increasing productivity and customer services.
The Lean Startup[4] is a business development methodology developed by Eric Ries in 2008 mainly orientated to high-tech companies. If an organization can learn as quickly as possible what the market values enough to pay for, it will be able to adapt it’s business and grow it into a sustainable enterprise. This is called validated learning. This is achieved through a cycle called: Build, Measure, Learn. The idea is to get back as possible to the Build phase as soon as the market has been tested. Innovation Accounting is the measurements that are taken, the milestones that are set, and prioritize the work that it done. If Innovation is valued, whether it is as a big company or as a start-up, this is the best way to accomplish it. The milestones of the Start-up:


Build a Rapid Prototype: A Minimum Valuable Product (MVP) is the smallest product or service that you can create and start to generate learning from. The goal is to attract the early adopter market, since they know that the products will have bugs if is not necessary to have the best possible product to launch. Any effort you need outside the MVP is considered waste because it wasn’t driven in a response to the market place.
Measure and Learn: this is composed of 3 learning milestones. 1. Establish the baseline 2. Tuning the engine 3. Pivot (or persevere). Be careful with vanity metrics! In the start-up world this can be website visitors or even registered users. The metrics must be Actionable, Accessible and Auditable. When implementing an improvement to your product, you should be testing that improvement against a baseline to see what impact the change has on your business. Once you define if your business has any chance of success, you can pivot or persevere. A pivot is a fundamental change in your business strategy. If you conclude that your business strategy isn’t likely to succeed you can change your strategy.  
Lean introduces the most modern management theory orientated to boost efficiency. Consider the introduction of the MVP in the IT Industry as a revolutionary concept. It concentrates on testing the market to look for the business opportunities before pushing through with them. But innovation can also be applied to drive organizational change. Internal resistance however can spoil it up. The Lean Turnaround[5] describes such situations, and how to use Lean Methodology to turn around companies. Lean introduces also it’s own metrics and analytics to analyze information and pivot when necessary. Pivoting and changing business strategy in time is key to success, as well as understanding which is the right information to analyze. 


Cristian Bøhnsdalen
CMO/CFO & Co-Founder @ITRevolusjonen

miércoles, 24 de agosto de 2016

How Tech Hubs Create Wealth




How Tech Hubs Create Wealth

In my blog: www.thenobeleconomist.blogspot.no I went through examples of successful Tech Hubs in different regions: Santiago de Chile, Dublin, Singapore, Hong Kong, Bangalore, Tel Aviv, Barcelona, Buenos Aires, London, and the infamous Silicon Valley. A Tech Hub is a place to Network with likeminded people, which should serve to escalate your business and have things happen faster. Support from the community will help businesses thrive, as you meet people with different types of education and skill-sets from which you can benefit. Tech hubs host people from different areas of the IT landscape, and encourage them to gather and stay in the city. From web-designers and digital marketers to developers and angel investors, a growing company needs to have access to the best talent in all aspects of the sector. A recognized University in the area could help as well by providing a constant flow of high skilled labor, as well as access to facilities.
If the conditions are given, Tech Hubs rapidly create wealth. Consider the case of Dublin. A relatively small city, Dublin attracts a lot of attention in the Tech World. 4 out of 5 Ireland's top exporters are technology companies, the sector responsible for 40% of the Nation's total exports. A Start-Up scene composed of 1200 companies is impressive for a city of 500.000 inhabitants. Since the Financial Crisis in 2009, Ireland has been an exporter of talent. Now, with a Euro Zone hovering recession, the Irish are starting to head back home as economic recovery gains ground[1]. Technological Development is not the only reason, but clearly the fast growth of it's technological industry has contributed to job and wealth creation, in a few years time situation having improved so much that it might not be worth it TODAY for Irish people to work in other countries.
Wealth distribution, however, is another issue and depends on the government. Different models can be applied to varied success. Ireland offers tax-breaks to make it easier for entrepreneurs to establish their companies. Tax burdens can vary, to different results. The entrepreneurs must be focused on wealth creation, and leave the distribution of that wealth in the hands of the government. The government must of course invest that money wisely and transparently. If the tech industry grows at a sustained pace and for a long period of time, the city will eventually feel the impact of development.
Consider the case of Buenos Aires: a city known for it's artistic design and creativity, the Tech industry counted only 20.000 people in 2003. Making the most of the lower costs of the economic downturn after the 2001 crisis, the industry started by outsourcing to position itself as South America's most technological developed city in a period of only over 10 years of time. TODAY, Argentina's Tech field employs more than 80.000 people in an ecosystem of over 4.000 Tech companies and adds 7.000 jobs each year. It houses International Tech Giants like HP, Oracle, Cisco Systems, Teletech, Motorola, Sony, America Online and Google. Once again, good universities, good talent and a good support group appear as KEY to success. 4 out of 5 Latin-American Tech Giants are Buenos Aires born.
Technology is not the solution to ALL problems, but it certainly helps. My VISION of the WORLD, is that in the NeXT 20 years as natural resources represent a lower % of GDP and Revolution 4.0 takes off, the cities that produce the most successful TECH ENTREPRENEURS will rapidly take the lead, at least in developed countries. This does not mean that it will come easy, or fast. Some regions present tremendously low levels of development, especially in Africa (4th World), and are still fighting problems that have been resolved in developed Nations (starvation, famine, diseases). But we can easily see that countries that are 1st or 2nd World will rapidly benefit from the changing environment and conditions, by leveraging on their educational systems to switch as many people as possible to the technology field, and focus on the efforts of Wealth Creation. I cannot say the same about 3rd or 4th World countries. The case of Bangalore shows us how Technology is also having a positive effect in India. However, only 1 million people actually work in the Tech field in a total population of over 1.2 billion people! Technological development will have an impact in countries like India as well, but they will take many decades to catch up. However, their situation will also improve substantially.
Successful models should be tried to be replicated, but can be challenging. The Silicon Valley success case has even been tried to be replicated in the US, to no result. The success of the city will depend on the people IN the city (locals, but foreigners as well). As cities are getting smarter, the people IN those cities are getting the benefits of a life of more comfort. You can imagine that a country that has several Tech savvy cities will easily accomplish de-centralization and offer ALL it's citizens a much higher standard of living. After all, that is what the 4th Industrial Revolution should be about.



Cristian Bøhnsdalen
CMO/CFO and Co-Founder @ITRevolusjonen

jueves, 11 de agosto de 2016



Entrepreneurship is the Key

In my previous book “Change Hard: Why Corporations Rise and Fade” I explained how big corporations leave empty spaces for entrepreneurs to thrive, where their disruptive innovations erode the base of their very existence putting under threat their own survival. Corporations of course do not usually encourage entrepreneurial spirit. Quite the contrary, they hire young, brilliant people who could eventually compete with them and lock them in a sort of “career ladder” model, where they sell them a brilliant future that usually never comes. Motivation can vary to take the path of entrepreneurship. Some people are quite well financially but do it out of boredom or personal interest. Many people come from business families and follow the family tradition. Others are ambitious, and understand that it is the only path to true freedom. But many more do it out of need, out of necessity. What happens if you are fired from your corporate job when you are 40? If the market is tough and you can’t find a job? Acquiring the right skillset and selling your services independently will be a more and more common option in the future.
The shift toward a small business economy will have major implications. Consider the Welfare State model of Scandinavian countries. They imply large corporations that create thousands of jobs, stable government jobs and very well paid unqualified labor. A change toward a small business economy means that more people will be forced to set up their own family business, or sell their services independently, in order to survive. There will simply not be enough place for all the new graduates in the private sector. At business school, students are usually prepared to take a position in big companies. But are they prepared to be independent, to solve their own life? Can they survive the turbulence of the initial phase, and have the stamina to reach out to customers and take care of all aspects of management? The good news is: you don’t need as much capital as before. The bad news is, experience and networking will still play a major role. That is where the ecosystem comes in. A solid Start-Up community will mean a network of contention where you will be provided ALL THAT YOU NEED to succeed in your business. This includes Organization, access to Venture Capitalists, Mentorship, Skills Transfer, Office Spaces, Tax Breaks, and most importantly, a place to Network with like-minded people. In my blog http://thenobeleconomist.blogspot.no/ I describe examples of successful Start-Up Hubs in different continents. Regardless of efforts from the organizers, the people IN the Hub will make it successful or not. A crucial component is to be attractive to foreign entrepreneurs and skilled workers, whatever country they might be coming from. Foreign skilled labor will bring value by driving innovation. Different cultures will bring their own experiences and value added, and should not be taken lightly.
Let us take a look at the article “How important are small businesses to local economies?”[1]. “Small businesses contribute to local economies by bringing growth and innovation to the community in which businesses are established. Small businesses also help stimulate economic growth by providing employment opportunities to people who may not be employable by larger corporations. Small businesses tend to attract talent who invent new products or implement new solutions for existing ideas. Larger businesses also often benefit from small businesses within the same local community, as many large corporations depend on small businesses for the completion of various business functions through outsourcing. (…) Many small businesses also possess the ability to respond and adapt quickly to changing economic climates. This is due to the fact that small businesses are often very customer-oriented. (…) Small businesses do not always stay small. Large corporations such as Nike started off as small businesses that grew to become major players in the national and international marketplace. Many computer-industry leaders began out of their garages. Small businesses that grow into large businesses often remain in the community in which the business was first established. Having a large corporation headquartered in a community can further help provide employment and stimulate the local economy”.
Entrepreneurship is also a skill, as anything else in life. In can be acquired through practical experience, or inherited. Consider that people who come from business families have a head-start. They have internal insight as to how things work in the world of business. They can also benefit from contacts, networking and insider information. They can also work in the family business in order to build up experience. Success can and will be found by people that do not have this unfair advantage, but it will be much more difficult. Afro-americans, which constitute 13% of the population in the US, constitute only 1% of the tech workforce in Silicon Valley[2]. Born and raised in hostile environments, the question remains if afro-americans are not provided with the tools to come away from their less privileged position, or if even being the best in their field racism and discrimination will make their social ascension almost impossible. Today, thanks to the Knowledge Based Economy, less privileged groups will find it easier and easier to climb up the social ladder. Meeting like-minded individuals in the same city or areas of residence, or even in other countries, will make it much easier for start-ups to scale internationally. Also to get exposure and attention for their business.  
Whereas big corporations manage massive numbers, it is small businesses that are the drivers of job creation. In the US around 27 million small businesses account for 60 to 80% of all US jobs, and produce 13 times more patents that larger firms. Small businesses are the backbone of any healthy economy, by providing for families but also representing the larger part of the workforce. In some cases, large and small companies are seen as opposite. When that occurs, the giants do their best to crush the smaller players, by pushing them out of the market. They are afraid that the smaller players will eat up a part of their market share. It should not be so. Big and smaller players should collaborate in a joint effort to add value to the economy. Being able to develop in a much more efficient and agile way, Start-Ups are the true drivers of innovation. However, they are too small and not well known. They can take benefit of the larger players’ distribution channels. In my previous book “Change Hard: Why corporations Rise and Fade”, I explained the concept of Innovation House as the support of Start-Ups that will work outside the organization, but under the umbrella of the corporation. Once the business is developed and functioning, it can be incorporated to the organization. This is a fantastic example. The agility of the Start-Ups allows them to be more creative and efficient. They can connect with the corporation to reach bigger markets, even internationally. When the business has reached a certain level, they can be bought, connecting to the Corporation as a department. The original founders can continue on board as Managers, or reap off the benefits and enjoy an early retirement. Attempting to achieve the same results by developing In-House will be futile. Consider that area Managers will push towards their own interest and not towards the Corporation’s. If the employees are too Innovative they will feel threated. They will try to keep things the same, and allow only some degree of creativity to show their own bosses how committed they are. At higher level, Corporations act as political parties. Managers are not chosen by their abilities, but by their political alignments. When results are not as expected, the base of the pyramid is pushed down.
Culture also plays a big role. In Northern Europe for example, population is quite old in average. Management is old as well. This is not positive for the technological industry, which thrives on ideas from new, younger generations. Consider some examples in the US. Check out the ages of some of the major figures: Marissa Mayer (41) (who was a Pioneer member at Google), Mark Zuckerberg (32) (Founder of Facebook), Elon Musk (45) (Founder of Tesla and SpaceX), Larry Page (43) (Founder of Google), they are all under 45. Most tech entrepreneurs start at a young age and have many failures before they succeed. The young age gives them the advantage of drive and enthusiasm, to the detriment of experience. But this can be supplemented by the right mentorship from more experienced professionals in the field. Failure in Start-Ups also means valuable experience for new projects. Here culture comes into play again. As explained also in my post “Successful Tech Hubs: Silicon Valley”, Silicon Valley culture implies taking the skillset from previous jobs as valuable experience for the NeXT job, without dwelling on the reasons why the person left that job or not. In the tech industry, changing jobs often is quite common. This obeys to better economic opportunities, but also learning new technologies. It is quite common to found or participate in several Start-Ups before succeeding. That is why perseverance is so important.             
What makes an entrepreneur successful? At some point, it runs in the blood. One of the things that is for sure is that if the motivation is exclusively economical the chances of succeeding are low. The bumps in the road are many, and it is difficult to continue pushing forward without an inner purpose. Having a higher education is not necessarily a plus either. Many successful entrepreneurs never finished college: Steve Jobs, Mark Zuckerberg, Bill Gates… They had the advantage of youth and many more years for trial and error. Being older and experienced however can also be an advantage as well. Consider the CEO of Slack Stewart Butterfield[3], a liberal arts major. Whereas brilliant coding and engineering is important, the real value added comes from the people who can sell and humanize. Great communicational skills, and the ability to find the equilibrium between supply and demand compose a large part of the business side of the project. Engineers usually come up with great ideas, and it is then the business people who turn them into a business. Great Start-Ups are usually composed of at least 2 people, the most legendary example being Apple (with Steve Jobs as the Sales Person and Steve Wozniak as the Engineer).
A common mistake is to confuse entrepreneurship with having ideas. Great ideas do not necessarily turn into great companies. The idea is really not so crucial; it is the execution that matters most. From that perspective, probably the most important factor for success is Management. A good management team will eventually pull through, if not with one project then with another. The team must know and trust each other, but also be complementary. It is important to have people with different skillsets. It may be also important to have people with different cultural backgrounds as well. For example, if the project is launched in Northern Europe and the goal is to expand in Spain, it would be beneficial to have a Spanish member in the team, or a local with ties to Spain. It can be difficult for entrepreneurs to succeed internationally without a global mindset.        
A true entrepreneur can succeed in any context. They are the ones that will always stand after falling. They will never retreat and never surrender. They have an inner fire that will allow them to surpass any obstacle. They will not back down. They seek to make an impact in people’s life. They will not change the world, but will definitively leave their mark. What is their motivation nobody knows for sure. Whether it is the circumstances that push them towards independence, or they look for it themselves is hard to say. Those who succeed do know that their impact is microscopical, taking into consideration world events. Not considering yourself important will allow you to get rid of your ego, which is KEY to endurance and resilience.

Hear what Steve Jobs has to say about “The Secrets of Life”:

And NeXT, on his Legacy. No, it’s not like the Renaissance at all.

Who will succeed… NeXT!!!




lunes, 4 de abril de 2016

Modern Management Theory: Chaos Theory




Modern Management Theory:
Chaos Theory

Edward Lorenz[1] introduced the concept of Chaos Theory[2]. While the military were focused on predicting the weather day to day, using vast computers to do it, Lorenz used an early desk computer to build a simplified model to look at the underlined mathematics to see if the weather had hidden patterns. His model came when he ran the model first with one set of numbers and then again with what he thought were the same numbers but which the computer had rounded off making them minutely different. What he found was that this tiny difference in starting numbers instead of having no effect dramatically changed his results.
One of the main scientific assumptions that were made was that a small area in a large system simply disappears, it has no consequence. Like a small imperfection in a single part in a long assembly line that would make no significant difference to the final outcome. This is the assumption that Lorenz challenged. His accidental discovery had tremendous applications to the real world. He could see that when a system changed, it needn’t be because at that moment something had caused it to changed, it could be that the seeds of it’s destruction had been there and were only growing, hidden in the mathematics all along. The moment the system diverged was the end result of a tiny, unnoticeable change a long time ago. Lorenz called it “the Butterfly effect”. The Linear system assumed that the world is a quiet place were nothing really surprising happens. We will be fine, we just need to know how it works and we can work everything out. Computers allow us to explore things inputting data that previously would have been thrown away, but as it turned out they changed the system all together.
The concept of Butterfly effect[3] is a term used to described how small changes can affect large, complex systems. The term comes from the suggestion that if a Butterfly in Brasil flaps it’s wings, a few weeks later Texas has tornados instead of clear blue skies. It is a reminder of the impact that we have daily. Do we really realize that our behaviors, moves, and actions touch all of the people we come in contact with? Minor actions can create major results. We are all small fractions in the world, but even the smallest actions can create ripples that change the world. 

A good explanation is shown in the movie Jurassic Park:

The Nuclear Age brought with it a tremendous potential of possibilities. There was a peak of optimism towards the potential technology could do in the 1950s, associated with technological development but also cultural that came after the World War II. In the 1950s the future was going to be a planned utopia, of wide boulevards and shining skyscrapers were we would all be happy and prosperous. The computer allowed us to see and control another dimension: the future. With the power of the computer, policy makers thought that they could now predict and control the economy. Governments and corporate films confidently portrayed a future of equilibrium, stability, progress and prosperity. This flawless future was disrupted by the Chaos Theory, which includes unpredictability to modern systems.
Consider the application of the Chaos Theory everywhere. It has been of course proven that the economy cannot be predicted even with the most advanced computational system. Climate and weather changes cannot be predicted either. Human behavior is unpredictable as well, regardless of probabilities and estimations, people are just people and will behave differently. In the information Age, and as we approach go deeper into the 21st century, Chaos Theory is there to remind us that, whatever our accomplishments, we are after all just people.